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  • Writer's pictureSchüberl Consulting

The key to success lies in the processes: the principles and objectives of Business Process Management

Business Process Management is an essential part of modern business management. It refers to the planned management and optimisation of the processes that make up a company's core business.

This article takes a closer look at the basic concepts and objectives of Business Process Management.

What is Business Process Management?

Business Process Management includes the identification, modelling, analysis, improvement and monitoring of business processes to improve efficiency, quality and value. The aim is to organise a company's processes in such a way that resources are used optimally and the desired results are achieved.

Basic concepts of Business Process Management

  1. Process identification: This step identifies and documents all the processes in the organisation. This can range from simple processes such as ordering to complex business processes such as product development. It is helpful to create a process model and record the processes in it to ensure a holistic view.

  2. Process modelling: Once the processes have been identified, they are modelled in diagrams or graphics. These models visualise the sequence of processes, their dependencies and interactions. There are several standards for process modelling, such as BPMN 2.0. It is important that the processes are captured with the same level of detail.

  3. Process analysis: In this step, the modelled processes are analysed to identify bottlenecks, inefficient steps or other issues that may affect process performance.

  4. Process improvement: Based on the results of the analysis, improvements are made to make processes more efficient, faster or less costly.

  5. Process monitoring: Once the improvements have been implemented, it is important to standardise the processes and to monitor and evaluate their implementation on an ongoing basis. This will ensure that the desired goals are achieved and that further adjustments are made if necessary.

Goals of Business Process Management

  1. Customer focus: By aligning processes with customer needs and expectations, organisations can increase customer satisfaction and build long-term customer relationships.

  2. Increased efficiency: By optimising processes, companies can reduce operating costs, improve cycle times and increase productivity.

  3. Improve quality: Effective business process management helps improve the quality of products and services by reducing errors and ensuring consistent results.

  4. Fostering innovation: Business process management enables companies to be more flexible and to react more quickly to changes in the market environment. This fosters innovation and creates competitive advantage.

  5. Compliance and risk management: By standardising and documenting processes, organisations can ensure compliance and mitigate risk.

Overall, business process management is a critical tool for organisations to increase their competitiveness and ensure their long-term success. By continuously optimising and adapting their processes, they can successfully meet the challenges of an ever-changing business environment.

Outlook: In our next article on business process management, we will take a closer look at the process model.


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